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Frequently Asked Questions
We have compiled a list of the most frequently asked questions and their answers. If you have any further questions please contact us at customerservices@eye-eyeoptics.com 1. Why are your prices so low? 2. I already have a prescription, may I use it? 3. Do you supply Bifocal and Varifocal Lenses? 4. What does my prescription mean? 5. What do the terms on my prescription mean? 6. What is my Pupillary Distance (PD)? 7. How do I know what size frames I need? 8. What is included in the price? 9. Do you offer a reglazing service? 10. Can I view my order? 11. How long does delivery take? 12. What is Paypal? 13. What guarantees do you offer? Question 1 I have checked the prices of your spectacles and found that they compare favourably with the prices on the high street and other websites. How do you achieve this? Answer Eye-Eye Optics is a streamlined organisation without the overheads incurred by retail chains. We put the manufacturer directly in touch with you the customer and avoid and cut out many unnecessary costs as a result. Question 2 I already have a prescription, may I use this? Answer If you have an up to date prescription (less than 2 years old), this may be used when ordering. Otherwise a visit to your optician will be necessary. Question 3 In addition to Single Lenses, can you supply Bifocal and Varifocal lenses? Answer Yes, we supply Single Vision, Bifocal and Varifocal lenses. Our online order form caters for the majority of people with normal eye defects. If on your prescription the total value of the Sphere and Cylindrical Values is greater than +/-8 you will be prompted to contact us for our specialist service pricing. Single Vision lenses come FREE with all our frames. Your prescription will tell us whether you need :  If you have not entered your Pupillary Distance then we will take the average recommended by Ophthalmic Opticians. We recommend, however, that you ask for your PD at your eye test. Varifocal lenses combine distance, intermediate and reading in one lens (3 powers in 1). For those who need to wear glasses all the time varifocals cover most situations. Unlike the bifocal lens the varifocal has no lines on it denoting the different strengths. It is very important that we have your exact PD measurement, as we cannot take an average here. Without it we cannot process your order. Question 4 How do I read my prescription? What does it mean? Answer Your prescription will look something like this. Do not worry if it is not exactly the same. Our technicians have years of experience and although the format might be slightly different the information is the same. Click to enlarge
Here is an example of the prescription format we are using. Click to enlarge
Please check carefully to be sure your have entered the correct information. Some boxes in your prescription may be blank. These should be left empty. If you have any doubts please contact us at customerservices@eye-eyeoptics.com or fax us your prescription at 0046 413 25767. Question 5 What do the terms on my prescription mean? Answer What the terms mean: Sphere (SPH) this determines the strength of the lens and therefore its thickness. Shortsight is corrected by negative sphere values. Longsight is corrected by positive sphere values. Cylindrical (CYL) this determines the strength of the astigmatism. If the Cylindrical value is negative in one then it is usually the same in the other eye and vice versa. There are, however, exceptions. Astigmatism, this is the defect in the eye or lens that prevents correct focusing. Axis value, this is the angle of the astigmatism correction. If you have a Cylindrical reading on your prescription then you should have an Axis reading. Near addition, (ADD) is the amount to add to the Sphere value for reading or intermediate glasses. Question 6 What is my Pupillary Distance? Answer This is the distance in millimetres between your pupils. It is used to make sure the positioning of your lenses in your new frames is accurate. Ask your optician to provide your PD on you prescription It takes only seconds to do. Without it we cannot process any varifocal orders. Question 7 How do I know what size frames I need? Answer All our frame measurements are clearly labelled to help you choose the type of frame you want. If you check on the inside arm of your frames there is a series of numbers printed - 48  19, 135.
If you cannot find it do not worry it can be wiped away with constant use.  The lens diameter is a matter of choice, the style you most like. The bridge width and arm length are a guide to the size you want. They do not have to be exactly the same, they are guide lines only. The frame is measured from temple to temple and is another guide to your size. We have included three categories, small - medium – large to help you. Question 8 What is included in the price? Answer Included in the price are the frames, lenses, free hard protective case, cleaning cloth, a free Hard Coat/Scratch Resistant Coating, postage and guarantee. Please see Guarantee for more details. Question 9 Do you offer a re-glazing service? Answer Yes we do. We need your prescription details and for you to send your frames to: EYE-EYE OPTICS, Suite 4, 56 Porset Drive, Caerphilly. Mid glam, CF83 1PP. Question 10 Can I view my order? Answer Once your order is placed, your order details will be emailed to the address you have specified. You may view you order by logging into your account, using your email address and password. Question 11 How long does delivery take? Answer We aim to deliver within 14 days from the date of your payment, providing there are no conditions beyond our control, for example postal strikes. We will inform you if there are any problems. Specialised orders -Hi Index Lenses - may take a day or two extra. Question 12 What is Paypal.com? Answer Paypal.com is recognised as a secure collector of Card Payments. They will process your Card on their secure payment site and pass your payment to Eye-Eye Optics. You may choose to open your own Paypal account when paying for your glasses but you do not have to if you do not want to. Question 13 What guarantees do you offer? Answer We aim to provide a service at the highest level. Please read the Guarantee section on the Terms and Conditions page. |
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